[{"data":1,"prerenderedAt":108},["ShallowReactive",2],{"\u002Flegal\u002Frefunds":3},{"id":4,"title":5,"body":6,"description":99,"extension":100,"lastUpdated":101,"meta":102,"navigation":103,"path":104,"seo":105,"stem":106,"__hash__":107},"legal\u002F5.legal\u002F3.refunds.md","Refund Policy",{"type":7,"value":8,"toc":91},"minimark",[9,18,25,30,33,61,65,68,72,81,84,88],[10,11,12,13,17],"p",{},"TableStudio comes with a ",[14,15,16],"strong",{},"14-day free trial",". It includes every feature and needs no payment details, so you can make sure the App works with your databases and your workflow before you buy.",[10,19,20,21,24],{},"Because of that, ",[14,22,23],{},"all sales are final, and we don't offer refunds"," for a change of mind, for features you didn't use, or for unused time.",[26,27,29],"h2",{"id":28},"when-we-do-refund","When we do refund",[10,31,32],{},"We will refund your purchase if:",[34,35,36,43,49,55],"ul",{},[37,38,39,42],"li",{},[14,40,41],{},"you were charged twice",", or you bought a second license for the same use by mistake;",[37,44,45,48],{},[14,46,47],{},"you never received your license key",", and we can't get one to you;",[37,50,51,54],{},[14,52,53],{},"your license doesn't activate",", or the App doesn't run on a supported Mac, and we can't fix the problem within a reasonable time after you report it;",[37,56,57,60],{},[14,58,59],{},"the law requires a refund",". Nothing in this policy limits the rights you have under consumer protection law.",[26,62,64],{"id":63},"eu-and-uk-customers","EU and UK customers",[10,66,67],{},"Your license key is digital content that is delivered immediately. By completing your purchase, you ask for immediate delivery and acknowledge that you lose your 14-day right of withdrawal once the key is delivered. This doesn't affect your right to a remedy if the App is faulty or not as described.",[26,69,71],{"id":70},"how-to-ask","How to ask",[10,73,74,75,80],{},"Email ",[76,77,79],"a",{"href":78},"mailto:hello@tablestudio.sh","hello@tablestudio.sh"," from the address you bought with, and include your order number and what went wrong. We aim to reply within a few business days.",[10,82,83],{},"Approved refunds are processed by Polar, our Merchant of Record, back to your original payment method. Your license is deactivated when the refund is issued.",[26,85,87],{"id":86},"before-a-chargeback","Before a chargeback",[10,89,90],{},"If something is wrong with your purchase, please email us first. We can usually sort it out faster than your bank can. Opening a chargeback deactivates your license while the dispute is open.",{"title":92,"searchDepth":93,"depth":93,"links":94},"",2,[95,96,97,98],{"id":28,"depth":93,"text":29},{"id":63,"depth":93,"text":64},{"id":70,"depth":93,"text":71},{"id":86,"depth":93,"text":87},"Why TableStudio sales are final, and the cases where we still refund.","md","2026-10-06",{},true,"\u002Flegal\u002Frefunds",{"title":5,"description":99},"5.legal\u002F3.refunds","SS8wL3r8znqpdn44PRPF7Dh_Ylh4HLiAH1mHHINCilY",1791319081211]