Refund Policy

TableStudio comes with a 14-day free trial. It includes every feature and needs no payment details, so you can make sure the App works with your databases and your workflow before you buy.

Because of that, all sales are final, and we don't offer refunds for a change of mind, for features you didn't use, or for unused time.

When we do refund

We will refund your purchase if:

• you were charged twice, or you bought a second license for the same use by mistake;
• you never received your license key, and we can't get one to you;
• your license doesn't activate, or the App doesn't run on a supported Mac, and we can't fix the problem within a reasonable time after you report it;
• the law requires a refund. Nothing in this policy limits the rights you have under consumer protection law.

EU and UK customers

Your license key is digital content that is delivered immediately. By completing your purchase, you ask for immediate delivery and acknowledge that you lose your 14-day right of withdrawal once the key is delivered. This doesn't affect your right to a remedy if the App is faulty or not as described.

How to ask

Email [email protected] from the address you bought with, and include your order number and what went wrong. We aim to reply within a few business days.

Approved refunds are processed by Polar, our Merchant of Record, back to your original payment method. Your license is deactivated when the refund is issued.

Before a chargeback

If something is wrong with your purchase, please email us first. We can usually sort it out faster than your bank can. Opening a chargeback deactivates your license while the dispute is open.